Mule-Hide Customer Service

The Mule-Hide Customer Service team is dedicated to assisting customers and distribution partners in a professional and timely manner. Call any time between 8 a.m. to 5 p.m. CT, Monday-Friday, with inquiries on sales or purchase orders, product availability, pricing and freight. If the team is unable to assist, they connect customers with the best Mule-Hide team associate to find a resolution.

Dan Depery

Dan Depery

Jane Carr

Jane Carr

Jon Fujiu

Jon Fujiu

Heather Griffin

Heather Griffin

TJ Turner

TJ Turner

Dalton Nicely

Dalton Nicely

Jeff Graves

Jeff Graves

Mike Arbisi

Mike Arbisi

 

Technical Service Administrators

With more than 70 years of commercial roofing experience both in the field and office, the team’s diverse backgrounds clarify installation questions, product uses, code compliance and specification/detail variations to provide you with project-specific answers. In addition, this department processes warranty applications and creates and maintains specifications including details to provide technical support for contractors installing MHP products.

David Phillip

David Phillip

Ryan Parrish

Ryan Parrish

Frank Kelm

Frank Kelm

Warranty/Claims Administration

Warranty/Claims process paperwork required to issue the various types and terms of available warranties and contractor eligibility applications. The team updates warranty-approved contractors on the status of a particular project. In addition, these associates provide claim and customer support during the warranty lifecycle.

Elisabeth Kassal

Elisabeth Kassal

Stacie Gentry

Stacie Gentry

Dave Schick

Dave Schick

Tami Marks

Tami Marks

Specification Coordination

Supporting Mule-Hide’s business development efforts, Architectural Services Coordinators prepare and submit pre-bid substitution requests to architects and specifers to assist contractors in getting Mule-Hide Products added as an approved manufacturer. 

Carolyn Dammen

Carolyn Dammen

Michelle Boland

Michelle Boland

Mule-Hide Delivers

Extensive Warranty Program

Extensive Code Approvals

Downloadable Specifications

Special Solution Support

The Mule-Hide Promise