Customer Service

Mule-Hide Customer Service

The Mule-Hide Customer Service team is dedicated to assisting customers and distribution partners in a professional and timely manner. Call any time between 8 a.m. to 5 p.m. CT, Monday-Friday, with inquiries on sales or purchase orders, product availability, pricing and freight. If the team is unable to assist, they connect customers with the best Mule-Hide team associate to find a resolution.

Professional headshot of Dan Deprey Dan Deprey
Professional headshot of Jon Fujiu Jon Fujiu
Professional headshot of Heather Griffin Heather Griffin
Professional headshot of Jeff Graves Jeff Graves
Professional headshot of Catherine Quinn Catherine Quinn
Professional headshot of Mindy Swick Mindy Swick
Professional headshot of Pam Kramer Pam Kramer

Technical Service Administrators

With more than 70 years of commercial roofing experience both in the field and office, the team’s diverse backgrounds clarify installation questions, product uses, code compliance and specification/detail variations to provide you with project-specific answers. In addition, this department processes warranty applications and creates and maintains specifications including details to provide technical support for contractors installing MHP products.

Professional headshot of David Phillip David Phillip
Professional headshot of Ryan Parrish Ryan Parrish
Professional headshot of Frank Kelm Frank Kelm

Warranty/Claims Administration

Warranty/Claims process paperwork required to issue the various types and terms of available warranties and contractor eligibility applications. The team updates warranty-approved contractors on the status of a particular project. In addition, these associates provide claim and customer support during the warranty lifecycle.

Professional headshot of Elisabeth Laird Elisabeth Laird
Professional headshot of Stacie Bennett Stacie Bennett
Professional headshot of Dave Schick Dave Schick
Professional headshot of TJ Turner TJ Turner
Professional headshot of Tami Marks Tami Marks

Specification Coordination

Supporting Mule-Hide’s business development efforts, Architectural Services Coordinators prepare and submit pre-bid substitution requests to architects and specifers to assist contractors in getting Mule-Hide Products added as an approved manufacturer. 

Professional headshot of Carolyn Dammem Carolyn Dammen
Professional headshot of Hyrum Dyches Hyrum Dyches
Professional headshot of Jane Carr Jane Carr