Plywood or OSB or 1/2" HD Fiberboard, 1/2" Dens-Deck, 1/2" Dens-Deck Prime.

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2. What are the Warranty Fees for EPDM Roofing Systems?

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3. How long does it take Mule-Hide to turnaround a Labor & Material Warranty?

Usually 2-3 days upon receipt of the final inspection checklist and warranty fee.

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4. Does the contractor need to provide material invoices along with Warranty Applications?

Only Premium System Warranties must have material invoices provided.

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5. Does Mule-Hide require a total tear-off for a 10 year Labor & 
Material Roofing System Warranty?

No, this is not required, but areas of the roof where insulation is wet must be replaced.

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6. Does Mule-Hide offer any pre-job “walk the roof” or job starts?

Yes, Mule-Hide Field Sales Representatives offer these services.

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7. Can I use Water Base Bonding to adhere flashings?

No, since it is applied wet it is designed for single side applications and will not hold
flashings to the wall, you need MH Bonding Adhesive (solvent base).

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8. What fasteners should be used for insulation attachment on a steel deck?

Drill Point Fasteners should be used along with 3” Galvalume Stress Plates.

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9. What fasteners should be used for membrane attachment on a steel deck?

Heavy Duty Fasteners should be used along with 2” Barbed Seam Plates.

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10. What is Cured Cover Tape - why do I need this special tape?

MH Cured Cover Tape is a length of EPDM, factory-bonded to a cured butyl adhesive tape that is highly resistant to the most extreme weather & use situations. Used to strip in gravel stops and drip aprons (edges). When applied properly, it provides a long lasting, high performing seal.

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11. What is In-Seam Tape - why do I need this special tape?

MH In-Seam Tape is a cured, butyl based, two-sided adhesive tape that bonds on contact. Used to seam and eliminate applicator inconsistencies & voids. When applied properly it provides the fastest way to achieve strong, long lasting, watertight field seams.

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12. What if I need to prove Mule-Hide meets the written specification for a 
roofing system spec job?

Your ABC Sales Rep can facilitate by faxing 3 pieces of info to the Technical Services Administrator. Just provide ABC with the following info and a letter will be written & sent:

1. A copy of the specification
2. Name & address to whom the letter should be addressed
3. Your Phone & Fax number

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13. What if I need to prove Mule-Hide meets a UL or FM requirement?

Your ABC Sales Rep can facilitate by providing system information to Mule-Hide. Just provide ABC with the answer to the 8 questions below and they can get a quick answer (or request a letter) from the Technical Services Administrator:

1. What is the UL/FM requirement?
2. Deck type?
3. Slope?
4. Insulation type and thickness?
5. Membrane and system?
6. Building location and height?
7. Overall dimensions?
8. Parapet height?

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14. What if I need a submittal package?

Your ABC Sales Rep can facilitate by providing the same info as above - plus info about penetrations, drains, tie-ins, terminations, and additional repairs to the Mule-Hide Customer Service Department, or click on the link below to request a Submittal Package on-line.

Submittals
Substitution Requests

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15. Adhesives – Types & Uses:

Water Based Adhesive:

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